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These Terms govern the relationship between MILANO GROUP COMPANY EOOD and everyone who uses milanogroup.eu or places an order through it. By using the site you accept these Terms.
1. Who we are
MILANO GROUP COMPANY EOOD, registered in the Bulgarian Commercial Register under company number 130160944, VAT number BG130160944.
Registered office: Sofia 1271, Nadezhda district, 31 Rozhen Blvd., Iliantsi trade centre, shop-warehouse No. 3240.
Manager: Genadiy Ivanovich Uzunov.
Telephone: +359 887 278 782. E-mail: office@milanogroup.eu.
Supervisory authorities: the Bulgarian Commission for Consumer Protection (kzp.bg) and the Commission for Personal Data Protection (cpdp.bg).
2. Definitions
Site — milanogroup.eu together with all its language versions.
Seller — MILANO GROUP COMPANY EOOD.
Customer — anyone who uses the Site or orders through it.
Consumer — a natural person ordering for purposes outside their trade or profession.
Goods — sunglasses, optical frames, clip-on frames, photochromic eyewear and accessories offered on the Site.
3. What the Site is for
The Site is intended for wholesale trade. Wholesale prices are shown after registration and approval of a customer account. Product information — brand, model, dimensions, material, colour and availability — is maintained by the Seller and updated from its warehouse system.
Product images are illustrative. Minor differences in shade are possible, caused by screen settings and by the production batch.
4. Registration and account
Wholesale orders require registration. Company details, a contact person and a delivery address are provided at registration. The Seller may request proof of trade registration and may refuse or close an account if the details are untrue.
The Customer is responsible for keeping the password safe and for everything done through the account.
5. When the contract is concluded
The contract is concluded when the Seller confirms the order in a separate e-mail. The automatic message acknowledging receipt of an order is not a confirmation.
If an ordered item turns out to be out of stock, the Seller informs the Customer and offers a replacement or cancellation of that line. The Seller may refuse an order in case of an obvious error in the price or the description, informing the Customer before dispatch.
6. Prices
Wholesale prices are visible after signing in. All prices are in the currency shown on the Site. Where prices exclude value added tax this is stated explicitly.
Delivery costs are not included in the price of the goods and are shown before the order is confirmed. For intra-Community supplies to VAT-registered businesses the applicable regime is applied upon presentation of a valid VAT number.
7. Payment
Payment is made by card through Stripe, or by bank transfer against an invoice where the Seller has approved this method for the particular Customer. Card details are entered on the payment provider’s page and never reach the Seller.
An invoice is issued using the details in the account.
8. Delivery
Delivery times, prices and coverage are set out on the Payment and delivery page and form part of these Terms.
Risk passes to the Customer when the parcel is handed over to them or to a person named by them. If the packaging is visibly damaged, the Customer should record this on the carrier’s document at the moment of acceptance.
9. Right of withdrawal
A Consumer may withdraw from the contract without giving reasons within fourteen days of receiving the goods, by an unequivocal statement sent to the addresses above.
Goods are returned in resaleable condition, unused, with their labels and with the accompanying case and cloth. The cost of return is borne by the Consumer unless the Seller has agreed otherwise. The Seller refunds the amount paid within fourteen days of receiving the returned goods.
The statutory right of withdrawal does not apply to purchases made by persons acting within their trade, that is, to wholesale orders.
10. Conformity and complaints
Where goods do not conform to the contract, a Consumer has the rights provided by Bulgarian consumer law: repair or replacement, and where this is impossible, a price reduction or termination of the contract. The period is two years from delivery.
Complaints are submitted in writing to office@milanogroup.eu with a description of the defect, the order number and photographs. The Seller replies within thirty days.
The following are not defects: wear from normal use, mechanical damage, damage caused by incorrect storage or cleaning, and alterations made by a third party.
11. Liability
The Seller is not liable for damage arising from improper use of the goods, nor for temporary unavailability of the Site due to maintenance or circumstances beyond its control.
12. Intellectual property
The content of the Site — texts, images, layout and code — is protected. Brand names and model names belong to their respective owners and are used on the Site to identify the goods.
13. Personal data
The processing of personal data is described in the Privacy Policy, which forms an integral part of these Terms.
14. Changes
The Seller may amend these Terms. Amendments are published on the Site with the date. Orders already confirmed remain governed by the Terms in force at the time of confirmation.
15. Governing law and disputes
Bulgarian law applies. Disputes are settled by agreement, and failing that by the competent Bulgarian court.
A Consumer may complain to the Bulgarian Commission for Consumer Protection or use the European Commission’s online dispute resolution platform.